This policy describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this policy, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This policy applies to personal data collected through telephone calls, meetings, website and through social media platforms e.g. Facebook and Twitter.
We do not share, sell or disclose any information collected, to a third party.
Data protection officer
If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our data protection officer, Marylyn Melbourne at firstname.lastname@example.org.
Personal data we process
1. How we obtain personal data
The information we process about you includes details
- you have directly provided to us
2. Types of personal data we collect directly
When you use our website or our services, we ask you to provide personal data. This can be categorised into the following groups:
- personal identifiers such as your first and last names, your title and your date of birth
- contact information such as your email address, your telephone number and your postal addresses for billing, delivery and communication
- records of communication between us including messages sent through our website, email messages and telephone conversations and meetings
In addition, we may also process:
- documentation that confirms your identity such as an image of your passport or driver’s licence
- an image that shows your face such as your passport photograph
- documentation that confirms your address
3. Types of personal data we collect from third parties
We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us.
The additional information we collect can be categorised as follows:
- information that confirms your identity
- information that confirms your contact details
- transaction information that includes the details of the services you have bought from us and payments made to us for those services
Special personal data
The law requires us to determine the basis we process different categories of your personal data.
If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
4. Information we process because we have a contractual obligation with you
When you buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.
We may use it in order to:
- verify your identity for security purposes when you use our services
- provide you with our services
Also provide you with suggestions and advice on services and how you can obtain the most from our services offered.
How and when we process your personal data
5. Your personal data is not shared
We do not share or disclose to a third party, any information collected from you.
It is important that the personal data we hold about you is accurate. Please inform us immediately of any changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
6. Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
Fife Will Writers
19 Primrose Avenue
Fife KY 1 1 2SS
When we receive a complaint, we record the information you have given to us. We use that information to resolve your complaint.
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
7. Retention period
- to provide you with the services you have requested
- to comply with other law, including for the period demanded by our tax authorities
- to support a claim or defence in court
8. Compliance with the law
Cookies on this site
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
- authentication – to identify you when you visit our website and as you navigate our website
- status – to help us to determine if you are logged into our website
- personalisation – to store information about your preferences and to personalise the website for you
- analysis – to help us to analyse the use and performance of our website and services